Help

Support

Axis is built and supported by Jonathan Finkbeiner.

Common questions

I forgot my password

On the sign-in screen choose Forgot your password? and enter your email. The reset link opens Axis in your browser and asks you to set a new password. If you signed up with Google or Apple you do not have a password — use the same button you signed up with.

I signed in with the wrong account

Sign out from the button in the top-right of the app, then sign back in with the account you meant. Data is never merged between accounts.

How do I export my data?

Settings → Account → Export my data (JSON) downloads everything Axis holds for you as a single file. Do this before deleting your account if you want to keep a copy.

How do I delete my account?

Settings → Account → Delete my account. This removes your account and every record attached to it, and it cannot be undone. Export first if you want a copy.

Something looks wrong or is missing

Email us with the screen you were on and roughly when it happened. Screenshots help. If data appears to be missing, say so explicitly and do not delete anything — recently deleted records sit in Settings → Trash for a while and can often be restored.

A connected account stopped syncing

Banks and Google both expire their permissions periodically — Chase and Capital One re-ask about every 90 days. Reconnect from Settings → Integration health, or from the banner the app shows on the affected screen.

Privacy and your data

What Axis collects and why is set out in the Privacy Policy. To make a privacy request — access, correction, or deletion — email the address above with "Privacy request" in the subject.

Reporting a security issue

Email jonathanf.2258@gmail.com with "Security" in the subject. Please give us a reasonable window to fix an issue before disclosing it publicly.

Contact

Jonathan Finkbeiner
jonathanf.2258@gmail.com